Time Cricket
Time Waiting = Wasting Time
5509 Pershing Ave
Downers Grove, IL 60515
ph: 312-907-4823
fax: 240-208-8429
rkelsey
Services
Has this happened to your patients or clients?
You just open your office and the phone is already ringing off the hook with those trying to schedule an appointment first thing in the morning. Your staff is busily working through these calls as they place them on hold. Your callers hear one of two things:
- Dead silence. After a while they even wonder if their call was dropped. If so, how long has it been?
- Boring elevator music. As the seconds tick away, they wonder if they should just hang up. Many do hang on you and you don't have any way of calling them back. They get so busy in their own work environments they forget to call back. Nobody wins.
The day of the appointment you ask patients to arrive 15 minutes early so they can verify the necessary insurance information and patient history. You are running uncomfortably late, however. You need a system to update your incoming patients of the delay. At this point, they could arrive X minutes later and both of you would be happier. The problem is that your staff is so busy placing the current callers on hold, that they don't have time to call each individual patient with additional updates. Using our system, your staff can simply update one website and it will share this information with all of your patients for the day.
If you accept walk-ins:
- Do you experience the feast or famine effect? Waiting rooms are either empty or fill-up all at once (especially during weekends or evenings)
- Would you like a simple system to attract new patients during the slower periods but with a manageable patient flow?
- Would you like a simple system to level out the wait times during peak periods by updating those en route to arrive X minutes later until your team can catch up?
Customized digital on-hold messages
If your callers need to spend some time on hold, why not inform and entertain them with well-written copy? Remind them of the reasons why you are the best choice for them. Our approach can actually keep callers on hold longer before they hang up. They don't feel captive, we are just using different techniques to vary their perception of the wait. Our writers prepare a custom on-hold message script for you. Once you have approved it, we use our voice-over professionals to make a digital recording in studio. If you prefer, we can also combine it with suitable and licensed music overlays.
Need to make changes to your message? That is simple. We prepare another script together, re-record it, and e-mail it to you free of charge. All you will need to do is drag and drop the digital file to our custom flash drive and plug it back into the port.
There is no hardware to buy. You will place a small deposit on the equipment and everything else is included in a reasonable monthly subscription. If you could add an extra staff member for peak periods to help you retain good patients and help you capture new ones, what would you have to pay? Our monthly subscription is only $89/month. What are you waiting for?
Click on the sample links below to hear samples of our digitally-produced messages:
We will work with your team to prepare custom messaging that fits your organization well. Need to make changes on your message in the future? No problem. We will re-produce the messaging free of charge.
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Get started by printing out this simple worksheet.
You may even choose to include details about the feature mentioned below...
Smartphone-enabled waiting time updates
If you have a web connection and the mobile number of your patient, you are ready to go. All you need to do is keep a window open during the day that you update with the overall waiting time delay. The software does the rest notifying all of your patients for that day what the status is for their arrival.
Typically the person responsible for patient intake updates the screen every 15 minutes or each time a new patient is accepted into the queue.
Add this feature to your website to manage walk-ins far in advance. Your walk-ins will know much more about their arrival times than you do. Why not ask them to help you manage your wait times? They simply need to enter their mobile number to receive wait time updates throughout that specific day on their iPhone, Blackberry, or other smartphone.
Call us for a web-based demonstration (312) 907-4823.
Copyright 2010 Time Cricket. All rights reserved.
5509 Pershing Ave
Downers Grove, IL 60515
ph: 312-907-4823
fax: 240-208-8429
rkelsey
